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Eco-Conscious Product Design & Manufacturing Next‑generation multifunctional printers (MFPs), such as the RICOH IM C‑series launched in February 2023, offer significantly enhanced sustainability—achieving a 27% smaller carbon footprint, using 50% recycled plastics, completely replacing Styrofoam with recycled paper packaging, and cutting toner melting point and power consumption notably lower than predecessors ricoh.com. Through Life Cycle Analysis (LCA), Ricoh designs its products to minimize environmental impact—by reducing weight and material usage—and employs sustainable manufacturing strategies such as the RICO2RET system to pinpoint and reduce CO₂ emissions in production. Its PxP eco-toner fuses at lower temperatures, cutting energy use without sacrificing print quality ricoh.com.hk. Smart, Sustainable IT & Digital Workflow Solutions Cloud-based document management enables paperless operations, streamlining printing, scanning, and document collaboration. Ricoh helps organizations reduce physical waste through scanning and email rather than printing, while the Cloud also supports Secure Print Release, preventing accidental or unnecessary printouts Ricoh. Ricoh’s monitoring tools like @Remote Green Reports and the Green Calculator allow businesses to track energy and paper usage across their fleets, calculate carbon emissions, electricity costs, and even trees saved, enabling data-driven sustainability efforts ricoh.com.hk. Complementing hardware, Ricoh drives digital workplace transformation—including managed print services (MPS), AI-enhanced automation, and workflow digitization—which supports sustainability by reducing inefficiencies and enabling optimized resource usage copier.com.myricoh.com.my. Circular Economy & Waste Reduction The Green Line program refurbishes and re‑manufactures used printers and copiers, extending device life and reducing e‑waste Best Copier Supplier in Selangorcopier.com.myricohcopier.my. Robust take-back and recycling initiatives for toner cartridges and devices ensure materials are reused or responsibly recycled under a zero‑waste‑to‑landfill policy copier.com.myBest Copier Supplier in Selangorricohcopier.my. Ricoh also designs products with recyclable or biodegradable materials, such as recycled plastics and eco-toners, aligning with sustainable material sourcing practices ricohcopier.myBest Copier Supplier in Selangor. Recognitions & Leadership in Sustainability Ricoh has consistently been included in prestigious sustainability indexes: Dow Jones Sustainability Indices: In the World Index for five straight years and in the Asia Pacific Index for seven years as of mid-2025 ricoh.com. Received a top-tier MSCI ESG Rating of AAA in February 2024, up from AA ricoh.com. Named one of the 2024 Global 100 Most Sustainable Corporations by Corporate Knights ricoh.com.my. Included in TIME’s World’s Most Sustainable Companies of 2024, ranking 151st overall and 8th in Electronics, Hardware & Equipment ricoh.com.my. Designated a Leader in the IDC MarketScape for Worldwide Sustainability Programs and Services among hardcopy vendors, praised for its deep-rooted commitment built over decades (since 1976) and alignment with the UN’s Sustainable Development Goals ricoh.com.my. Strategic Summary: IT-Driven Sustainability at Ricoh Green Product EngineeringEfficient design and construction, LCA-informed development, and low-energy toners. Digital Sustainability SolutionsCloud workflows, secure print release to reduce waste, real-time environmental monitoring through Smart IT. Circularity & RecyclingRefurbishment programs (Green Line), material take-back, and zero landfill targets. Thought Leadership & Global RecognitionESG indices, sustainability rankings, and industry accolades underscore Ricoh’s role as a sustainability frontrunner. By seamlessly integrating sustainable practices into both physical and digital realms, Ricoh positions itself as a pioneer in eco-friendly IT and office solutions. From hardware engineered for recyclability to intelligent cloud services that reduce paper and energy use, Ricoh exemplifies how technology companies can drive environmental progress—while earning global recognition for leadership and impact.

Ricoh, a global leader in imaging and electronics, has undergone a remarkable transformation over the years—evolving from a manufacturer of copiers and printers into a digital services company focused on IT-enabled workplace solutions. Through continuous innovation and strategic investments in technology, Ricoh has played a key role in shaping the future of office environments and enabling smarter ways of working. 1. From Print to Digital: A Strategic Shift Ricoh’s journey began with a strong foundation in imaging and document management solutions. As the digital era gained momentum, Ricoh recognized the need to adapt and move beyond traditional print technologies. This pivot marked the beginning of Ricoh’s transformation into an IT-driven company. Legacy Strength: Printers, MFPs (multi-function printers), and managed print services (MPS) New Directions: Cloud-based document management, workflow automation, and digital archiving Key Strategy: Integration of print with digital platforms to ensure seamless information flow 2. Embracing IT Services and Digital Transformation Ricoh’s expansion into IT services represents a major leap toward becoming a comprehensive digital solutions provider. By investing in cloud computing, cybersecurity, data analytics, and AI, Ricoh enables organizations to digitize processes, enhance collaboration, and secure their data environments. Digital Workplace Services: Tools to support hybrid and remote work environments, including video conferencing, cloud collaboration, and smart meeting room solutions Infrastructure & IT Support: End-to-end IT support services, including network design, help desk, and device lifecycle management Cybersecurity: Protection for endpoints, email, and document workflows through advanced threat detection and response 3. Smart Office Solutions Ricoh’s innovation goes beyond IT infrastructure—it extends to creating intelligent workspaces that foster productivity and sustainability. IoT Integration: Smart sensors and connected devices to monitor office space usage, lighting, and energy consumption AI-Powered Analytics: Real-time data analysis to optimize workflows, resource allocation, and team collaboration Interactive Technology: Interactive whiteboards, unified communication systems, and digital signage that enhance engagement and communication 4. Commitment to Sustainability and ESG Goals Ricoh’s innovation journey is also deeply aligned with environmental, social, and governance (ESG) goals. As part of its global sustainability mission, Ricoh leverages IT to reduce carbon footprints and promote responsible business practices. Green Technologies: Energy-efficient devices, recycled materials, and low-emission printing solutions Digitalization for Sustainability: Helping clients go paperless and adopt cloud-first strategies to minimize waste Circular Economy: Device recycling programs and sustainable product design 5. Strategic Partnerships and Ecosystem Innovation Ricoh collaborates with leading technology companies to expand its service capabilities and enhance customer value. Microsoft Partnership: Integration with Microsoft 365 and Teams for improved workflow and collaboration Cloud Ecosystem: Partnerships with AWS, Google Cloud, and other providers to offer scalable cloud-based solutions Innovation Labs: Research and development centers focused on emerging tech like AI, edge computing, and digital twins 6. Looking Ahead: The Future of Work with Ricoh As the workplace continues to evolve, Ricoh remains committed to driving digital innovation that empowers employees, streamlines operations, and fosters agility. AI and Automation: Continued investment in machine learning and robotic process automation (RPA) Employee Experience Platforms: Personalized digital tools to improve engagement and productivity Industry-Specific Solutions: Tailored IT and workflow solutions for healthcare, education, legal, and finance sectors Conclusion Ricoh’s innovation journey illustrates how a traditional technology company can successfully reinvent itself in the digital age. By aligning IT capabilities with workplace needs, Ricoh is not just keeping pace with change—it is helping to define the future of office technology. Through a relentless focus on user-centric design, smart systems, and sustainability, Ricoh empowers organizations to work smarter, faster, and more securely in an increasingly complex digital world.

1. Humble Beginnings: The Birth of Ricoh Ricoh Company, Ltd. was founded in 1936 in Tokyo, Japan. Initially, Ricoh focused on manufacturing sensitized paper, a product vital for printing and photography. However, the company quickly evolved and diversified, recognizing early on the potential in the office equipment market. 2. Rise of the Photocopier Era (1950s–1990s) By the 1950s, Ricoh began producing its own line of copiers. One of its biggest milestones came in 1955 with the release of the Ricopy 101, a revolutionary diazo (blueprint-style) copier. Ricoh then became a dominant player in the global photocopier market, competing with giants like Xerox and Canon. Throughout the 1970s and 1980s, Ricoh continued to innovate in the field of office automation, producing not only copiers but also fax machines, printers, and multi-functional peripherals (MFPs). Their focus during this era was clear: to enable faster, more efficient document handling in businesses. 3. Digital Transition: Embracing IT and Connectivity (1990s–2000s) As the digital revolution began reshaping workplaces, Ricoh adapted quickly. The company transitioned from analog to digital copiers and began integrating networking capabilities into its devices, allowing for greater collaboration, remote access, and digital archiving. This period also saw Ricoh investing heavily in scanning, document management, and workflow solutions. Their devices became smarter and more connected, and they started bundling software with hardware to enhance productivity and reduce operational inefficiencies. 4. Strategic Acquisitions and Global Expansion Ricoh’s strategy included acquiring complementary businesses to broaden its service offerings. Some notable acquisitions include: Lanier and Savin (United States): Helped expand Ricoh’s presence in North America. IBM Printing Systems Division (2007): Acquired and rebranded as InfoPrint Solutions, which significantly strengthened Ricoh’s enterprise printing capabilities. IKON Office Solutions (2008): One of Ricoh’s largest acquisitions, providing access to a massive direct sales and services network in the U.S. and Europe. These acquisitions enabled Ricoh to evolve from being a hardware manufacturer to an integrated solutions provider. 5. Shift to Digital Services and Sustainability (2010s–Present) In the 2010s, Ricoh doubled down on its transformation into a digital services company. Recognizing that the future of work was digital, Ricoh began offering: Managed Document Services (MDS) IT Services and Cloud Solutions Business Process Automation Enterprise Content Management (ECM) Cybersecurity Services Ricoh also made sustainability a core part of its mission, introducing environmentally friendly manufacturing practices and developing energy-efficient products. Its goals include achieving net-zero carbon emissions and contributing to the UN’s Sustainable Development Goals (SDGs). 6. The Smart Workplace: Ricoh’s Modern Focus Today, Ricoh positions itself as a provider of “Digital Services for the Workplace.” It no longer sees itself as a copier company but as a partner in digital transformation. Some of its modern offerings include: Digital Workplace Infrastructure: IT support, cloud environments, secure networks Cloud & Application Services: Microsoft 365 support, app development Communication & Collaboration Tools: AV solutions, remote conferencing Workplace Intelligence: Data analytics, automation, and AI integration in workflows Ricoh also leverages AI, IoT, and machine learning to power intelligent document processing, predictive maintenance, and automated workflows, helping businesses operate more efficiently and securely. Conclusion: Reinventing a Legacy Brand Ricoh’s journey from a traditional photocopier manufacturer to a global digital solutions provider illustrates its resilience and commitment to innovation. The company’s evolution reflects broader shifts in how we work—moving from paper-based processes to agile, digital-first environments. Today, Ricoh is not just helping companies manage documents; it’s helping them manage transformation.

Ricoh’s legacy of innovation extends far beyond imaging—today, it stands as a trusted IT solutions partner helping businesses navigate digital transformation with confidence, agility, and intelligence. As workplaces evolve into hybrid, cloud-first, and digitally connected environments, Ricoh’s IT services play a critical role in enabling secure, seamless, and scalable operations for organizations of all sizes. Comprehensive IT Solutions Built for the Modern Workplace Ricoh’s IT portfolio encompasses a broad spectrum of services designed to meet the complex challenges of today’s digital era: 🔹 Managed IT Services Ricoh delivers fully managed IT support, including infrastructure monitoring, helpdesk services, and proactive maintenance. This allows businesses to focus on their core activities while Ricoh ensures uptime, security, and performance. 🔹 Cloud and Infrastructure Services Ricoh helps organizations transition to the cloud through expert planning, migration, and management of hybrid or multi-cloud environments. Whether it’s Microsoft Azure, AWS, or private cloud solutions, Ricoh ensures scalability, reliability, and cost-efficiency. 🔹 Cybersecurity and Risk Management With rising cyber threats, Ricoh provides advanced cybersecurity solutions including firewall protection, endpoint security, data encryption, and security audits. Their risk mitigation strategies help safeguard digital assets and maintain compliance. 🔹 Digital Workflow & Automation Ricoh enables businesses to streamline and automate repetitive tasks through RPA (Robotic Process Automation), intelligent document processing, and digital workflows—reducing manual errors and accelerating efficiency. 🔹 Collaboration & Communication Tools From unified communications platforms to video conferencing and secure file sharing, Ricoh empowers distributed teams with the digital tools needed for seamless, real-time collaboration. 🔹 IT Consulting & Strategy Ricoh’s IT specialists work closely with organizations to assess needs, identify inefficiencies, and develop customized roadmaps for digital maturity, ensuring that technology becomes a driver of growth—not a bottleneck. Why Ricoh in IT? Global Reach, Local Support: With a global footprint and regional expertise, Ricoh delivers consistent, high-quality IT services with local responsiveness. Technology Partnerships: Ricoh collaborates with industry leaders like Microsoft, Cisco, and VMware to deliver best-in-class solutions. Secure by Design: Cybersecurity is built into every layer of Ricoh’s IT offerings—ensuring compliance, data protection, and business continuity. Scalable and Future-Proof: From small businesses to large enterprises, Ricoh’s solutions scale with your needs and adapt as technology evolves. Conclusion In today’s digitally driven world, Ricoh is not just a provider of imaging hardware—it’s a strategic IT partner helping organizations embrace digital transformation with agility and confidence. From cloud computing and cybersecurity to automation and collaboration tools, Ricoh is shaping the future of work—one innovative IT solution at a time.

Ricoh Company, Ltd., founded in 1936 and headquartered in Tokyo, Japan, has evolved into a global technology leader with a strong presence in over 200 countries and regions. Best known for its high-performance imaging products such as printers, copiers, and cameras, Ricoh has expanded its expertise into areas including IT services, digital transformation solutions, and office automation—positioning itself as a key player in the ever-evolving world of business technology. Core Business Areas Ricoh’s operations span a variety of sectors, but the company primarily focuses on: 1. Office Printing and Imaging Solutions Ricoh is a well-established name in the printing industry, providing: Multifunction printers (MFPs) Production printers Document management softwareThese solutions are used in businesses ranging from small enterprises to global corporations. 2. Commercial & Industrial Printing Ricoh has invested heavily in high-speed inkjet systems and wide-format printers, supporting businesses in publishing, marketing, packaging, and textile printing. 3. IT Services and Digital Solutions With the rise of hybrid and remote work, Ricoh has shifted toward becoming a digital services company. Its offerings include: Cloud-based workflow and document management Cybersecurity services Infrastructure and managed IT services Smart workplace solutionsThis transition reflects Ricoh’s strategy to help organizations optimize operations and embrace digital transformation. 4. Optical and Electronic Devices Ricoh also develops and manufactures advanced optics, such as lenses for industrial and medical imaging, and sensors for IoT applications. Innovation and R&D Ricoh consistently invests in research and development to stay ahead in areas like: Artificial Intelligence (AI) Internet of Things (IoT) Edge computing Smart manufacturingThese innovations enhance their existing products while paving the way for next-generation solutions. Sustainability and Corporate Responsibility Ricoh is committed to sustainable business practices. Through its Environmental Goals for 2050, the company aims to: Achieve net-zero carbon emissions Promote a circular economy Support biodiversityRicoh has been recognized globally for its environmental initiatives, including being listed in the Dow Jones Sustainability Indices. Global Presence and Workforce With more than 80,000 employees worldwide, Ricoh operates across the Americas, Europe, Asia-Pacific, and Japan. The company’s global network of partners and service hubs ensures a consistent and high-quality customer experience. Conclusion Ricoh’s transformation from a camera and copier company to a comprehensive digital services provider reflects its ability to adapt to market demands and technological advancements. With a strong foundation in imaging and electronics, and a clear vision for the future, Ricoh continues to be a trusted partner for organizations seeking innovation, efficiency, and sustainability in their business operations.

Ricoh is a global leader in imaging and electronics, but its brand is defined by far more than just its products. Ricoh has established itself as a company that seamlessly integrates advanced technology with human-centered innovation, empowering businesses to operate more creatively, efficiently, and sustainably. The Ricoh brand is synonymous with the fusion of functionality and imagination, delivering not only cutting-edge solutions but also experiences that drive transformation across industries. 1. Technology at the Core Ricoh has long been known for its pioneering technology in areas such as: Document Management Systems Multifunctional Printers (MFPs) Digital Imaging and Office Automation IT Services and Infrastructure Solutions Through continual investment in research and development, Ricoh pushes the boundaries of what’s possible. Its solutions are increasingly embedded with AI, IoT, and cloud-based platforms, helping companies automate tasks, manage data, and enhance security. But Ricoh’s commitment to technology goes beyond innovation for its own sake. The company’s goal is to create smarter workplaces where technology adapts to human needs — not the other way around. 2. Creativity as a Competitive Edge What sets Ricoh apart is its focus on creativity — not just in marketing or design, but in how it helps customers rethink their workflows and business models. Ricoh doesn’t just provide tools; it enables organizations to reimagine how they work. Through services like workflow automation, collaboration tools, and visual communications, Ricoh supports the modern hybrid workplace, encouraging teams to think more creatively, collaborate more freely, and produce more meaningfully. Creativity is also central to Ricoh’s internal culture. The company fosters innovation from within, encouraging employees to bring fresh ideas that help clients overcome complex challenges. 3. Customer-Centric Approach Ricoh’s brand promise, “imagine. change.”, reflects a commitment to transformation — not just of its own business, but of its customers’. Whether it’s helping a small business digitize operations or enabling a global enterprise to manage its IT infrastructure, Ricoh starts with understanding customer needs and builds solutions from there. This philosophy makes Ricoh a trusted partner, not just a vendor. Businesses choose Ricoh for its: Tailored solutions End-to-end support Scalability and global reach Consultative approach 4. Sustainability and Social Responsibility Ricoh’s blend of creativity and technology is also evident in its approach to sustainability. The company is a leader in eco-conscious design, recycling, and energy-efficient technologies. Its environmental commitments, like achieving zero emissions and contributing to the circular economy, further strengthen its brand identity as a responsible innovator. 5. Delivering Business Success Ultimately, Ricoh’s fusion of technology and creativity leads to tangible business outcomes for its clients: Increased productivity through automation Enhanced collaboration across distributed teams Improved customer experiences via digital solutions Cost reductions through smarter resource use Greater agility in adapting to market changes These benefits make Ricoh more than a supplier — they make it a strategic ally in a world where businesses must continuously evolve to stay competitive. Conclusion The Ricoh brand stands at the intersection of technology and creativity, embodying a vision for the future of work that is innovative, intelligent, and human. By merging cutting-edge solutions with a creative, customer-first mindset, Ricoh helps businesses not just succeed — but transform.

🔧 1. Digital Infrastructure Enablement Ricoh acts as a key enabler of IT infrastructure for hybrid work by helping organizations digitize physical workspaces and integrate them with cloud and networked environments. Their solutions go beyond hardware to encompass: Cloud-based workspace platforms (e.g., Ricoh Spaces) IoT sensors for occupancy monitoring and energy efficiency Secure network integration with existing IT systems (Azure AD, Microsoft 365) 🖥️ IT Benefit: Scalable, centralized management of workspaces and devices across distributed locations. 🧰 2. Unified Workspace Management: Ricoh Spaces Ricoh Spaces is a smart workplace platform tailored for IT administrators managing hybrid and flexible office layouts. Core Capabilities: Desk/Room Booking System integrated with Microsoft Teams & Outlook Live Occupancy Data using IoT sensors Digital Signage and Wayfinding Service Desk Integration (e.g., for facility or IT requests) Mobile-first Experience for users 📊 IT Benefit: Real-time data analytics for space utilization, compliance, and performance optimization. 💬 3. Seamless Communication & Collaboration Solutions Ricoh provides AV and UC (Unified Communications) tools to bridge the gap between remote and in-office teams. Key Components: Microsoft Teams Rooms deployment and management Smart Interactive Displays (e.g., Ricoh Smart Board) Audio-Visual Integration Services 🎥 IT Benefit: End-to-end collaboration solutions that minimize friction, improve remote experience, and reduce tool sprawl. 🔐 4. Print and Document Management in Hybrid Environments Printing remains relevant in many industries. Ricoh supports hybrid teams with cloud-enabled and secure printing solutions. Notable Solutions: Streamline NX – Secure print management and reporting Ricoh Smart Integration (RSI) – Connects MFPs with cloud apps (Google Drive, SharePoint) PaperCut and Equitrac support Zero Trust Printing – Role-based access and print job protection 🖨️ IT Benefit: Centralized, secure, and user-authenticated print environments compatible with hybrid users on any network. 🔄 5. Lifecycle Services & Managed IT Support Ricoh offers full lifecycle support for hybrid workplace IT infrastructure: Workplace Strategy Consulting – Aligning space, technology, and business goals Hardware Procurement & Deployment – MFPs, laptops, conferencing tools Managed IT Services – 24/7 monitoring, ticketing, endpoint management Change Management & User Training 🔄 IT Benefit: Simplified vendor ecosystem and enhanced operational continuity for distributed teams. ☁️ 6. Integration with Enterprise Ecosystems Ricoh’s solutions are designed to integrate with widely adopted IT ecosystems: Microsoft 365 & Teams Azure AD for Identity & Access Management ServiceNow for incident and request management Google Workspace Cloud Storage Services like OneDrive, Dropbox, Box 🔌 IT Benefit: Plug-and-play compatibility reduces integration friction and accelerates deployment. 📉 7. Data-Driven Workplace Optimization Through Ricoh Spaces and sensor integrations, IT teams can access real-time data dashboards to monitor: Occupancy rates Energy usage Device utilization Booking trends Meeting room no-shows 📈 IT Benefit: Informed decision-making to reduce costs, improve space allocation, and enforce workplace policies. 🚀 8. Security and Compliance Security is a key concern in hybrid models. Ricoh provides enterprise-grade: Device security (MFPs with authentication, logging) Print data encryption Compliance with standards such as ISO 27001, GDPR, HIPAA Access control for visitors and third parties 🛡️ IT Benefit: Risk reduction, audit readiness, and consistent policy enforcement.

Overview Ricoh’s approach to environmental sustainability goes far beyond compliance or corporate social responsibility — it is a core pillar of the company’s long-term strategy. Ricoh envisions a future where business growth and environmental stewardship go hand in hand, and it has positioned itself as a global leader in promoting a low-carbon, circular, and nature-positive economy. With an ambitious commitment to achieving net-zero greenhouse gas emissions across its entire value chain by 2050, Ricoh is setting industry benchmarks for sustainable business. Sustainability Vision: “Environmental Management” Ricoh’s environmental philosophy is built on the principle of achieving a sustainable society through a balance of Planet, People, and Profit (the “Three Ps Balance”). The company’s environmental management strategy is grounded in: Reducing environmental impact across the product lifecycle Creating environmental value for customers through innovation Collaborating with partners and stakeholders for collective impact Key Environmental Goals & Targets ✅ Net-Zero by 2050 Ricoh aims to achieve net-zero greenhouse gas (GHG) emissions across its value chain (Scopes 1, 2, and 3) by 2050, in line with the Science Based Targets initiative (SBTi). Mid-term goal: 63% reduction in Scope 1 and 2 emissions by 2030 (vs. 2015) Full alignment with the 1.5°C target under the Paris Agreement ✅ 100% Renewable Electricity (RE100 Member) Ricoh is the first Japanese company to join the RE100, committing to source 100% of its electricity from renewable energy by 2050. Achieved 100% renewable energy at all major sites in Europe Installed solar panels and entered power purchase agreements (PPAs) globally ✅ Resource Conservation & Circular Economy Ricoh embraces the 3Rs — Reduce, Reuse, Recycle — to promote resource efficiency. Design of long-life, recyclable, and remanufacturable products Toner cartridge collection and reuse programs “GreenLine” refurbished product series Sustainable Product Design & Green Technologies Ricoh integrates eco-friendly principles at every stage of product development: Energy-efficient printers with low TEC (Typical Electricity Consumption) Use of bioplastics and recycled materials Smart energy-saving technologies like Quick Start-up (QSU) fusing systems Zero-waste manufacturing processes in several facilities The company also labels its most sustainable products with the Ricoh GreenLine mark. Biodiversity & Ecosystem Protection Ricoh actively supports biodiversity through: Ecosystem conservation projects in Asia, Africa, and South America Forest restoration and watershed protection efforts Education programs in collaboration with local communities and NGOs Global Environmental Programs & Certifications Ricoh’s environmental efforts are globally recognized: ISO 14001 certifications across its production sites Ranked on CDP Climate Change A List multiple times Named in Dow Jones Sustainability Indices (DJSI) and FTSE4Good Index Member of international initiatives like the UN Global Compact and Responsible Business Alliance Customer Engagement & Sustainable Services Ricoh empowers its customers to reduce their own environmental footprint through: Eco-friendly Managed Print Services (MPS) that optimize device usage Carbon-balanced printing services Tools for monitoring and reducing print-related CO₂ emissions Sustainability consulting and reporting support Key Achievements So Far 42% reduction in total GHG emissions since 2015 Over 10 million toner cartridges collected and recycled worldwide Increased use of recycled plastics across hardware Major European operations running on 100% renewable energy Conclusion: Business as a Force for Good Ricoh’s environmental commitment is not just about regulatory compliance — it’s about redefining what responsible business looks like in the 21st century. Through science-based targets, technological innovation, and stakeholder collaboration, Ricoh is proving that profitability and sustainability are not mutually exclusive. By leading the way in climate action, resource conservation, and green innovation, Ricoh inspires both its industry peers and customers to move toward a more sustainable future.

Overview Ricoh Company, Ltd. is a multinational imaging and electronics company headquartered in Tokyo, Japan. Founded in 1936, Ricoh has grown into a globally recognized brand, best known for its high-quality printing and imaging products, including multifunction printers (MFPs), production printers, digital duplicators, and document management systems. Ricoh serves millions of customers in over 200 countries and regions, with a strong reputation for reliability, innovation, and sustainability. Key Business Areas 1. Office Printing Solutions Ricoh offers a comprehensive line of multifunction devices (MFDs) that combine printing, scanning, copying, and faxing. These devices are designed to enhance productivity and reduce operational costs in businesses of all sizes. Color and B&W Printers Multifunction Printers (MFPs) Managed Print Services (MPS) 2. Production Printing Ricoh is a leader in high-speed, high-volume production printing. Their systems are used by commercial printers, in-plants, and marketing departments for producing brochures, books, and direct mail campaigns. Cut-sheet and continuous feed inkjet printers Wide-format printers Industrial printing systems 3. IT & Digital Services Ricoh has significantly expanded into IT services to help businesses with digital transformation (DX). This includes: Cloud & IT Infrastructure Workflow Automation Cybersecurity Document Management & Collaboration Tools Enterprise Content Management (ECM) 4. Smart Workplace Solutions Ricoh integrates smart technologies to create more efficient and collaborative office environments: Interactive whiteboards Video conferencing systems Workspace management tools Hybrid work support solutions Innovation & Sustainability Ricoh is deeply committed to innovation, investing heavily in R&D to develop smarter and more sustainable imaging technologies. Their approach is built around the concept of the “Digital Services Company”. AI-driven automation IoT-enabled devices Cloud-native platforms Low environmental impact technology The company has set ambitious Environmental, Social, and Governance (ESG) goals, aiming for net-zero emissions by 2050 and promoting a circular economy through recycling and reuse of parts and materials. Global Presence Ricoh operates in more than 200 countries, with major hubs in Japan, the United States, Europe, and Asia-Pacific. Through its subsidiaries and partners, Ricoh offers localized support and services, ensuring businesses receive personalized and responsive assistance. Key subsidiaries include: Ricoh USA Ricoh Europe Ricoh Asia Pacific Why Ricoh Stands Out Legacy of Innovation: Over 85 years of experience in imaging and document solutions. Customer-Centric Approach: Focused on tailoring solutions for small businesses to large enterprises. Digital Transformation Expertise: Helping businesses shift from paper-based to digital workflows. Sustainability Leadership: Pioneering green printing technologies and sustainable practices. Conclusion Ricoh is far more than just a printer manufacturer—it is a strategic partner in helping organizations manage documents, streamline workflows, and embrace digital transformation. With its strong emphasis on innovation, service, and sustainability, Ricoh continues to lead the global market in printing and imaging solutions.

1. Cloud‑Powered Document Workflows with RICOH Smart Integration (RSI) Ricoh’s Smart Integration elevates productivity by enabling cloud‑based print and scan workflows—integrating seamlessly with Microsoft 365, Google Workspace, Dropbox, Box, SharePoint, and more. It empowers users to: Digitize documents with OCR (in 26 languages), converting them into searchable formats like PDF, Word, Excel, etc. ricoh.co.ukricoh.com.hk Automate repetitive tasks and reduce manual data entry, allowing employees to focus on strategic work. ricoh.comphotocopier.my Eliminate print servers, simplify infrastructure, and manage devices centrally via a unified dashboard. ricoh.co.ukricoh.com.hk Improve sustainability by reducing paper usage, energy consumption, and enabling pull-printing with analytics to curb waste. ricoh.co.uk 2. Enhanced Productivity through Intuitive Smart Devices Ricoh’s Workstyle Innovation Technology introduces: MFPs (multifunction printers) featuring Smart Operation Panels with touch-friendly, smartphone‑like interfaces and app support for streamlined workflows. Ricoh USA The Smart Device Connector App that lets users connect smartphones or tablets to projectors or interactive whiteboards—via NFC, QR code, or AirPrint—for effortless mobile collaboration. Ricoh USA Robust Smart Support, including how‑to videos, FAQs directly on the panel, and a RemoteConnect Support Service enabling technicians to resolve issues without onsite visits. Ricoh USA 3. Smart Office & Hybrid Workplace Solutions Ricoh’s Smart Office and Workplace Management Services modernize physical environments through: A platform that connects devices, systems, and third‑party software via APIs for cohesive building management. ricoh.com.my Smart features like visitor management, digital signage, meeting room booking, and resource reservation, all manageable via cloud-based systems. ricoh.com.my IoT-enabled integration across devices—from environmental controls to access systems—into a unified smart workplace platform. ricoh.com.my RICOH Spaces further elevates the hybrid work experience: A cloud-hosted employee experience platform for desk/book room booking, wayfinding, visitor logs, service requests, workspace analytics, and digital signage. ricoh.com.my Enhances flexibility, anticipates collaboration needs, and optimizes both workspace and cost efficiency in hybrid setups. ricoh.com.my In a real-world application from Ricoh Hong Kong, this included a mobile-first smart workplace featuring a staff app for room/desk booking, visitor management, and an AI concierge, all aimed at shifting from space‑centric to people-centric offices. ricoh.com.hk+1 4. Dynamic Workplace Intelligence & Smart Support Ricoh’s Dynamic Workplace Intelligence builds competitive advantage with: Cloud-based workflows that reduce manual errors and accelerate document handling. ricoh.com.myricoh.com.au Always Current Technology, ensuring devices stay updated with the latest features without additional investments. ricoh.com.my Energy-saving capabilities such as quick-start modes and human detection sensors, along with remote diagnostic support via Intelligent Support and Remote Panel Operation. ricoh.com.myricoh.com.au Compatibility with robust security frameworks like IEEE 2600, protecting sensitive data and maintaining compliance. ricoh.com.au In Summary Ricoh is reimagining workplace productivity across four strategic areas: Cloud-native document workflows with RSI. Smart, mobile-friendly MFPs and support systems. IoT‑enabled hybrid and smart office solutions for better space utilization. AI, automation, advanced analytics, and intelligent support, ensuring efficiency, security, and sustainability. Including real-world deployments, Ricoh’s suite of smart devices and platforms empowers organizations to streamline operations, enhance collaboration, support remote work, and deliver measurable productivity gains.