Ricoh has evolved far beyond its origins as a copier and printer manufacturer to become a global provider of IT services and digital solutions. The “IT” in this context refers to Information Technology, encompassing a wide range of services and innovations Ricoh now offers, including:
1. Cloud and IT Infrastructure Solutions
Ricoh provides cloud-based services to support document management, data storage, and business applications. They help organizations migrate from on-premise servers to cloud environments (e.g., Microsoft Azure or Ricoh’s own platforms), enabling greater scalability, flexibility, and cost-efficiency.
2. Digital Workflow and Automation
Ricoh’s IT offerings include workflow automation tools that replace manual processes with digital ones, such as invoice processing, contract management, and employee onboarding. These services often integrate with ERP and CRM systems like SAP and Salesforce.
3. Managed IT Services
Ricoh supports businesses with managed IT services, covering areas such as:
Network management and security
Endpoint management
Help desk support
IT infrastructure maintenance
This enables clients to offload their day-to-day IT operations to Ricoh, reducing internal costs and complexity.
4. Cybersecurity
With the rise in cyber threats, Ricoh provides cybersecurity consulting, tools, and monitoring services, including:
Firewall and antivirus management
Data encryption
Threat detection and response
These services protect both digital documents and networked office systems.
5. Unified Communications & Collaboration (UC&C)
Ricoh helps organizations improve communication through video conferencing systems, cloud phone solutions, and collaboration platforms (e.g., Microsoft Teams integrations). This is particularly critical in hybrid work environments.
6. Smart Workplace Technologies
Ricoh’s IT vision includes IoT-enabled office devices, occupancy sensors, digital signage, and AI-driven analytics. These create a “smart workplace” where environments adapt dynamically to users’ needs, improving productivity and energy efficiency.
